Reference

How 3bbd Handles Your Personal Information

Your account data is collected for one purpose: to run your experience securely on 3bbd, from wallet deposits via bKash or Nagad to your session history and account settings.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access or delete dataCookie and session controlsContact path for data requests

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information has been handled, our support team is the right first step. We aim to acknowledge data-related requests promptly and work through them in order. You can reach us through any of the channels below.

Team online

Live Chat

Open the chat widget from your account dashboard. Identify your request as a privacy or data matter so the agent routes it correctly to our account team.

Email Support

Send your data request or privacy concern to our support address. Include your registered mobile number so we can locate your account without delay.

Account Help Centre

The Help section inside your account lists steps for common data requests — access, correction and deletion — with expected response timelines for each type.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Retention and Your Rights

Account security and data handling are not separate concerns — they are the same concern. Every piece of information tied to your wallet or session is managed under the practices described here. Below are the four areas that matter most to your privacy on this platform.

Cookies and Session Data

We use session cookies to keep you logged in across page loads. You can clear these at any time from your browser settings; doing so will end your active session on that device.

Payment Data Retention

Transaction records linked to bKash, Nagad and Rocket are retained for as long as needed to meet financial dispute and audit requirements, then removed from active systems.

Account Security Practices

Your account is protected by OTP verification on login. Sensitive changes — like updating your registered mobile number — require a second identity check before they take effect.

Requesting Changes or Deletion

You can request correction or deletion of your personal data by contacting support. We will confirm receipt and process the request in line with applicable rules for your region.

What We Collect and Why We Collect It

3bbd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide — name, contact number, and the payment method you link, whether that is bKash, Nagad or Rocket. We also log transaction references each time a deposit or withdrawal is processed, so disputes can be traced

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and resolved cleanly. Device identifiers and session tokens are stored to maintain your login state across your mobile browser and any desktop session you run simultaneously. We do not sell this data to third parties. Payment-method details — including your bKash or Nagad wallet number —
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are used only to process your transactions and match withdrawal requests to the correct account. Where we share data with payment processors, we do so under data-handling agreements that restrict secondary use. Log data such as IP address, browser type and page interaction is retained to
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detect unusual account activity and protect your wallet balance. You may withdraw consent for non-essential data processing at any time by contacting our support team directly. Eligibility to hold an account and the scope of data rights available to you depend on your local law and
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the region from which you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on 3bbd

Real questions about how your information is stored, who sees it, and how you can act on your rights — answered plainly, without legal padding.

Your bKash or Nagad wallet number is shared only with the payment processor handling your transaction. It is not sold, rented or shared with advertisers or unrelated third parties.

Contact support via live chat or email and ask for a data access request. Include your registered mobile number so we can match your account and respond to the right person.

Yes. Submit a deletion request through support. We will remove personal data that is not required for legal, financial or dispute purposes, and confirm once the process is complete.

Transaction records — including Rocket and Nagad payment references — are kept for as long as required for dispute resolution and audit purposes, then cleared from active databases.

Closing your account stops new data collection. Records required for financial and legal compliance are retained for the applicable period, then removed. Non-essential data is deleted sooner.

Session tokens are stored per device to maintain your login state. If you log in on both your mobile browser and desktop, each session is tracked separately for security and fraud prevention.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister App3bbd App

How 3bbd Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

Data Handling, Retention and Your Rights

Common Questions About Your Data on 3bbd

01 Does 3bbd share my bKash or Nagad number with anyone?

02 How do I get a copy of the data 3bbd holds about me?

03 Can I ask 3bbd to delete my account data?

04 How long does 3bbd keep my transaction history?

05 What happens to my data if I close my account?

06 Are my login sessions tracked across devices?

Privacy Policy

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