Reference

What You Agree To When You Use 3bbd

These terms set out how your account works on 3bbd — what we allow, what we ask of you, and how wallet transactions via bKash, Nagad and Rocket fit into that agreement.

bKash, Nagad, Rocket coveredAccount-holder obligationsJurisdiction-dependent accessWallet transaction rulesContact path for disputes
3bbd What You Agree To When You Use 3bbd
TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear, or you need to flag a dispute about a bKash deposit, a Nagad withdrawal, or an account action, our support team is the right first step. Reach us through any of the channels below and we will respond with a specific answer, not a template reply.

Live Chat Start a live chat from the account dashboard. Share your account ID and the transaction reference for any wallet query — bKash, Nagad or Rocket — so we can pull the record fast.
Email Support Send a detailed message to our support address. Include your registered mobile number and a clear description of the terms clause or transaction you are querying for the quickest resolution.
Help Centre The Help Centre holds written answers for common terms questions — account suspension, wallet verification steps, and what happens when a transaction is flagged for review.
HOW WE OPERATE

How 3bbd Handles Your Account Under These Terms

These terms are not just a legal formality. They describe real processes — how we verify your identity before approving a Rocket cashout, how we handle a disputed bKash transaction, and what steps we take if an account is flagged for unusual activity. Knowing these processes helps you use your account with confidence.

Account Verification

Before processing a withdrawal via Nagad or Rocket, we confirm your registered mobile number matches the wallet you are cashing out to. This step protects your funds from going to the wrong account.

Transaction Records

Every bKash deposit and Nagad transfer is logged against your account ID. If you dispute a transaction, we pull that log and review it — you do not need to provide a screenshot as primary evidence.

Account Suspension Rules

We may suspend an account if activity breaks these terms — for example, duplicate accounts or wallet details linked to a flagged record. We will notify you via your registered contact before any permanent action.

Terms Change Notice

When we update these terms, we post a notice on the site at least 48 hours before changes take effect. You can review the update and contact support if any clause affects your existing wallet or account setup.

Common Questions About These Terms

These are the terms questions we hear most from people in Bangladesh. If your question is not here, live chat or email support will get you a direct answer tied to your account.

Yes. Any deposit you make — whether through bKash, Nagad or Rocket — is covered by these terms. Wallet-provider rules also apply separately on their end.

We post notice on the site before material changes take effect. Continuing to use your account after that notice period means you accept the updated version of the terms.

Contact support with your account ID and the Rocket transaction reference. We pull the transaction log and review it, then respond with a specific outcome — not a generic reply.

Access and eligibility depend on local law and whether your region is confirmed as supported. These terms do not override any legal restriction that applies in your area.

Grounds include duplicate accounts, wallet details linked to flagged records, or actions that break these terms. We notify you via your registered contact before any permanent suspension.

Reach out through live chat or email support. Provide your account ID and the new Nagad number. We verify the change against your account record before updating it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.